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Thank you for choosing Dharamkot Studio for your ceramic needs. We are committed to providing you with high-quality products and a seamless shopping experience. Please take a moment to review our shipping policy to understand how we handle the shipment of your orders.
1. Shipping Locations
We ship our products to addresses within India. If you are unsure whether we can deliver to your location, please contact us before placing your order.
2. Processing Time
All orders are processed within 1 to 2 business days. This processing time includes order verification, quality checks, and packaging. Orders are not shipped or delivered on weekends or holidays. If there is a delay in processing your order, we will notify you via email.
3. Shipping Rates
Shipping rates are calculated based on the weight and dimensions of your order, as well as the destination. We offer various shipping options during checkout for you to choose from. The exact shipping fee will be displayed during the checkout process, so you can review and confirm before completing your purchase.
4. Shipping Methods
We partner with reliable courier services to ensure safe and timely delivery of your ceramics.
5. Estimated Delivery Time
The estimated delivery time varies depending on the shipping method and your location. On average, the delivery times are as follows:
Standard Domestic Shipping (Within India): 7 to 10 business days.
Express Domestic Shipping (Within India): 5 to 7 business days.
Please note that these are approximate delivery times, and actual delivery may vary based on factors beyond our control, such as customs clearance, local holidays, or unforeseen circumstances.
6. Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email (email@example.com) and phone (+91 98160 46575). You can use this number to track the status and location of your package.
7. Delivery Delays
While we make every effort to ensure timely delivery, we cannot be held responsible for delays caused by factors such as adverse weather conditions, customs clearance, or courier service disruptions. If your order is significantly delayed, please contact us, and we will assist in resolving the issue.
8. Incomplete or Incorrect Addresses
Please ensure that you provide accurate and complete shipping information when placing your order. We are not responsible for orders that cannot be delivered due to incomplete or incorrect address details. Additional charges may apply for re-shipping if necessary.
9. Returns and Refunds
Returns and Exchanges
We want you to be satisfied with your purchase from Dharamkot Studio. If, for any reason, you are not entirely happy with your order, we accept exchanges within 7 days of your receipt of the items.
You have the option to exchange your item for one of equal value (excluding all shipping costs). To be eligible for an exchange, please ensure the following:
The item is in the same condition as when you received it, without any signs of wear or damage.
In the rare event that your item arrives damaged, please contact us immediately and provide photos of the damage within 7 days of receiving the damaged shipment. A refund will only be granted if the damage is properly documented and we are notified within 7 days of receipt of the damaged package.
Please note that all customers are responsible for all shipping and handling costs associated with their purchases and exchanges. These charges are non-refundable.
Return Shipping Recommendations:
When shipping your item back for an exchange, we strongly recommend the following:
Carefully package the item to prevent any further damage during transit.
Use a delivery confirmation and tracking service to ensure the safe return of your item.
Lost or Damaged Exchanges:
Dharamkot Studio is not responsible for items that are lost or damaged during the exchange process. Therefore, it is essential to take precautions when packaging and shipping your exchange items.
11. Contact Us
If you have any questions or need assistance with your order, please don’t hesitate to contact us at [firstname.lastname@example.org] or [+91 98160 46575]. We are here to help!
We are currently working out the details for international shipping; the announcement will be made as soon as we are able to fulfil these types of orders.
We appreciate your business and look forward to serving your ceramic needs. Thank you for choosing Dharamkot Studio!